Mayo firm officially opens new €1.5m. start-of-the-art facility

Enda Cunnane, senior site director for TELUS International AI Data Solutions, Ballina, and Marilyn Tyfting, chief corporation officer at TELUS International. PHOTO: MICHAEL MCLAUGHLIN


TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, including AI and content moderation, today officially opened of its state-of-the-art site in Ballina.

The facility that will support the company’s creation and enhancement of data to enable better AI via human intelligence.

Stated Marilyn Tyfting, chief corporate officer, TELUS International: “We’re excited to open our company’s newest site in Ballina on behalf of our team members in the region, further supporting their ambitions to continually elevate the level of support and innovation.

“We provide to top global brands and tech hyperscalers, helping them leverage the power of AI to in turn better serve their customers.

“This inspiring and tech-forward space paired with our local and global teams’ deep expertise and capabilities in AI will further enable us to meet the increasing demand and complex needs we continue to see from our clients.

“Additionally, this significant investment in the Mayo community builds upon our company’s strong 17-year legacy of establishing and growing TELUS International’s operations and teams across 28 countries around the world.

“It represents our long-term commitment to supporting the citizens, community and infrastructure in the regions where we operate.”

TELUS International AI Data Solutions helps companies test and improve machine learning models via its global AI community of more than one million annotators and linguists.

The company handles all data types across 500+ languages ​​and dialects to enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions.

The €1.5 million investment follows the company’s acquisition of Lionbridge AI and the addition of 30 new roles.

TELUS International AI Data Solutions currently employs more than 200 team members in the region.

The new site in Ballina features new meeting spaces for team member collaboration, ergonomically-designed work spaces, a dedicated space for bike storage with access to shower facilities, a canteen stocked with healthy snacks and refreshments, as well as a snooker table and stunning views of the River Moy.

Marilyn Tyfting, chief corporate officer, TELUS International, said: “This significant investment is especially exciting for our local team members who will have the opportunity to enjoy the space, which includes numerous green components such as self-sustainable, natural moss walls, and is a great boost for our town.

“This state-of-the-art facility will serve as a hub for innovation in the AI ​​space. We also believe it will help us attract and engage top tech and AI talent locally as well as from across Ireland and even around the world to fill our numerous work from home AI to contribute to the overall growth and success of the region.”

In 2022, TELUS International was recognised on Fast Company’s Best Workplace for Innovators international list, Forbes’ list of Best Employers for Diversity in 2022 and was named one of Mogul’s Top 100 Workplaces for Diverse Representation.

Over the course of the past two years, regional TELUS International team members have volunteered more than 7,000 hours and have donated more than $110,000 to charities in Ireland through fundraising events and company donations.

On July 16, TELUS International sponsored Ballina’s local triathlon, Salmon Run. TELUS International also sponsors the Ballina Women and Girls soccer teams, as well as the Time To Read initiative, supporting the literacy skills of young people at the local Scoil Íosa.

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